FAQs

Frequently Asked Questions (FAQs)

1. What payment methods do you accept?
We accept major credit and debit cards including Visa, MasterCard, American Express, etc. We also support PayPal, Apple Pay, Google Pay, and other secure payment gateways.

2. How can I track my order?
Once your order is processed and shipped, you’ll receive a confirmation email with a tracking number. Simply click the link in the email or visit our [Order Tracking Page] and enter your tracking number.

3. How long does shipping take?
Shipping times vary depending on your location and the shipping option selected at checkout. Most standard orders are delivered within 3–7 business days. Expedited options are also available.

4. Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times may vary based on destination. Duties or taxes may apply depending on your country’s regulations.

5. Can I modify or cancel my order after it’s placed?
We aim to process orders quickly, but if you need to make changes or cancel, please contact our customer service team (support@markspets.com) within 1 hour of placing your order. After that, we cannot guarantee changes.

6. What is your return and refund policy?
We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and in resalable condition. To start a return, contact our support team with your order number.

7. What should I do if I received a damaged or incorrect item?
We’re sorry about that! Please contact us within 7 days of delivery with photos of the item and your order number, and we’ll make it right—either with a replacement or a full refund.

8. Is my payment information secure?
Yes, we use SSL encryption and work with trusted payment providers to ensure all transactions are secure and your personal information is protected.

 

9. How do I contact customer support?
You can reach our friendly customer service team via email at [support@markspets.com] or through our Contact Us form. We aim to respond within 24 hours on business days.